Poor servicing
I recently decided to send my beloved vintage titanium diving watch to Citizen Watch UK for a much-needed service. The cost of £75 seemed fair and reasonable to me.
Unfortunately, the experience quickly turned sour as weeks went by with no word or updates on the status of my watch. Finally, after persistent chasing, I received the disappointing news that they had accidentally caused significant damage to the watch caseback while trying to open it. Quite astonishing that this could websitelinkblocked watch was over 10 years old and a favourite watch of mine, now it’s scarred forever.
They did offer me a replacement watch in compensation, which I accepted, but wanted to warn other watch owners to think twice before using the Citizen UK service centre.