Fraudulent Charges and Awful Customer Service
I’ve been a loyal customer of Shopkeeper.com for over three years, but my recent experience has been nothing short of a nightmare.
In November, I paid my annual subscription fee of $864 as usual. However, in December, they unexpectedly charged me an additional $1,463 without any notice. That’s nearly double the cost of my original yearly plan! When I contacted customer support, they gave me vague explanations, no resolution and just stopped replying.
What’s worse is their refusal to acknowledge the issue or refund the excess charges, leaving me no choice but to file a fraudulent transaction case with my credit card provider. I have never experienced anything like this with any other company.
The customer service is absolutely appalling—no clear answers, no accountability, and no respect for customers’ concerns. I trusted Shopkeeper, but I can no longer recommend them.
Beware of Shopkeeper’s unfair practices. If you value transparency and customer support, look elsewhere.