internode redeeming itself
I recently had a negative experience with Internode on 28th November and felt compelled to leave a review. However, I was pleasantly surprised when I reached out to them the next day and only had to wait 15 minutes before being able to speak with someone. I even had the option to receive a call back, which made the process much smoother. The initial issue was resolved promptly, and the customer service representative took my feedback about the previous night's service seriously. They assured me that they would pass on my concerns to the technical department to prevent similar issues from happening to others in the future. Overall, I appreciated the quick response and effort to address my concerns. call from customer service person a day or so later to apologise and assure me my complaint had been taken seriously and they hoped experience would not be repeated. i was pretty impressed by their response and prepared to give them another chance.