take note of the bad reviews!!!
I didn't pay much attention to the negative reviews of Spider VPN because there were also a lot of positive ones. However, I soon regretted my decision. After ordering Spider VPN, I waited anxiously for weeks for the router to arrive. When it finally did, I was relieved to find that it was easy to set up and use right away. i checked that my ip was hidden and it was. i stupidly trusted that this would continue. 6 month later my subscription ran out, i didn't get the notifications as the emails went to my spam (admittedly not spider vpn's fault), however this stopped my websitelinkblocked i made payment and the service was resumed this prompted me to check if my ip was hidden, it wasn't. i contacted spider vpn to find out why and apprently my router required a firmware update, so god only knows how long i had been paying for a vpn that didnt work. . i went weeks without the service whilst spider vpn's "technical team" tried over remote sessions five times to update the websitelinkblocked time i had to be there to give them access (also note they took a considerable long time to answer my queries and arrange remote sessions). they managed to get the router to hide my ip however it was so slow it was unusable.i spent hours watching them try and update the router, total waste of my time, and all of that time had no working websitelinkblocked extremely frustrated, i asked them to cancel the service so i could take my business to a competent vpn service. this is when they turned extremly abrupt and even more unhelpful than they were before (if that was possible!). they told me i had to send the router back, which is fair enough. however when i asked if they were paying the postage costs (bearing in mind i wasn't asking to be compensated for the hours of my time they had wasted) they said no!!!! i had to argue and make a complaint for them to pay the paltry postage costs of sending their useless router back after wasting so much of my time. their excuse for not being able to fix the router was that it was "a local problem as no one else was experiencing it". incompetent advisors and manager and a service that just doesn't websitelinkblocked at all costs.