Effective communication goes a long way
I really appreciate the fact that our customers can reach out with their questions at any time. If it's within our business hours, I am able to respond promptly or within a couple of hours. And if I ever find myself unsure about something on Intercom, like locating a particular setting, I can easily reach out to the Intercom team and expect a reply within 24 hours. It saves me the hassle of having to interrupt my workflow, make a phone call, or wait in a queue for assistance from a chat team member. I know that in 24 hours or so (during business hours) I will get a websitelinkblocked I will get an article pop up that I didn't see before. I had a question for Intercom and it turned out to be a feature request, and I was told that it would be added to the Feature Request list.I love websitelinkblocked makes a customer feel "heard".I do the same for our customers and I know they appreciate it. The team at Intercom is so helpful, and since we have implemented Intercom on our sites at AR Workflow, our customers have been feeling and loving the "white glove" service we promise to provide.